What this policy covers
This policy applies to digital products purchased through a UDAANLY listing. The exact product, delivery method, and any product-specific conditions should be reviewed on its listing and checkout page before payment. This policy does not take away rights available under applicable law.
Before you buy
Please check the description, format, compatibility, included files, usage rights, and final checkout amount. If anything is unclear, contact us before purchase so we can help you choose.
When to request help or a refund
Contact us if you were charged twice, paid but did not receive the promised access, received a file that cannot be opened as described, or believe the delivered product is materially different from its listing. We will review the order details and work toward an appropriate solution, which may include corrected delivery, access assistance, or a refund where warranted.
Downloaded or accessed products
Because digital content can be accessed or copied immediately, a change of mind after successful delivery does not automatically qualify for a refund. We assess the circumstances, product description, checkout terms, and applicable consumer rights rather than applying a blanket refusal.
How to make a request
Email udaanly.in@gmail.com or message WhatsApp support. Include the product name, order reference, date of purchase, the email or phone used at checkout, and a short explanation. Do not send complete card details, passwords, or one-time codes.
Review and payment processing
We may ask for reasonable information to verify the order and the issue. If a refund is approved, we will arrange it through the original payment route where possible. The time for money to appear depends on the payment provider and your bank; we will share the status we have.
Failed or pending transactions
If money appears deducted but the checkout shows a failed or pending transaction, first check the payment provider’s status and contact us with the transaction reference. A reversal may be handled by the provider or bank separately from a product refund.
Your rights
Nothing here limits remedies you may have under applicable consumer law. If you need help, use the Contact page and include enough information for us to identify the purchase.
Need help with a product or order? Use our Contact page or write to udaanly.in@gmail.com.